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Learn the answers to some commonly asked questions about Smart Serve.
- Do all my staff need to be trained?
- All staff who work in the area where alcoholic beverages are served should be trained. This includes security and
door staff. If you operate a golf course, and have received a golf course endorsement, then, in addition to the staff serving from
the cart, course marshals must also be trained.
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- Does my staff need to be recertified every year?
No. But we strongly recommend that you have your staff review the material annually. Reviewing the course
material annually is proactive. It promotes responsible service, which minimizes risk to your patrons while reducing liability to
you, your employees and your business.
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- When is a Special Occasion Permit required?
- You need a Special Occasion Permit if you plan to serve or sell beverage alcohol at any location which is not a licensed
establishment or a private place or residence. The event must qualify for a Special Occasion Permit under the criteria set out in
the application.
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- Why can't I just write the test? Why do I need to watch the video and work through the course
material?
- The only way to understand your legal responsibilities and implications of liability is through the training programs as
shown on the video and by using the course material. Just writing the test does not ensure you have the knowledge required to
operate responsibly under a liquor license, and could result in situations of liability for your establishment.
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